Privacy

This page explains how BitStarz handles your personal information, what data we collect, why we need it, and how you can manage your privacy. It also covers responsible gambling tools, account terms, and your rights under applicable laws.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If gambling stops being fun, it may be time to take action.

BitStarz offers several tools to help you stay in control:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Block your account for a longer period (minimum six months).

You can adjust most limits right away through your account settings. If you want to increase a limit, that change will only take effect after a 24-hour waiting period. This delay gives you time to reconsider.

Warning signs of problem gambling include chasing losses, hiding your play from others, or using gambling to escape stress. These behaviors are common and nothing to be ashamed of. But they do signal it’s time to seek support.

Free, confidential help is available through national services like the National Council on Problem Gambling (NCPG) and its 24/7 helpline. You can also use state-level resources or speak with a counselor trained in gambling issues.

Accounts are open only to people aged 18 or older. We verify age and identity during registration. If you share a computer or device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to block access to gambling sites.

Account Terms and Fair Play

Only one account per person is allowed. You must be at least 18 years old and physically located in a state where online gambling is legal to register.

Before your first withdrawal, we’ll ask for documents to confirm your identity, address, and payment method. This step is required by law to prevent fraud and money laundering.

Bonuses come with specific conditions. These usually include wagering requirements (how many times you must bet the bonus before withdrawing), eligible games (some slots or table games may not count), expiry dates, and caps on how much you can cash out from bonus funds. Trying to abuse bonus terms, such as opening multiple accounts or colluding with other players, will result in the removal of bonus offers and possible account suspension.

Inactive accounts (no login for 12 months) may incur a monthly dormancy fee after notice is sent. We prohibit the use of bots, scripts, or any automated play. Chargebacks on deposits are treated as serious violations and may lead to account closure.

If you have a complaint about a game result or transaction, contact our support team first. If the issue isn’t resolved within 14 days, you can escalate it to your state gaming regulator.

We may update these terms occasionally. When we do, we’ll post the revised version on the site and notify active users via email.

Privacy and Data Use

We collect several types of information:

- Identity and contact details: Name, email, phone number, date of birth. Needed to create and verify your account. - Payment information: Card or e-wallet details used for deposits and withdrawals. - Technical and usage data: IP address, device type, browser, pages visited, and gameplay patterns. Used to run the site securely and detect fraud.

We process this data because it’s necessary to provide our service, meet legal obligations (like anti-money laundering rules), and protect our systems. We do not sell your personal information to third parties.

Your data may be shared with:, Payment processors (to handle transactions), Identity verification services (to confirm you’re who you say you are), State gaming regulators (if required by law).

Financial and identification records are kept for five years after account closure, as mandated by regulation.

You have the right to:, Access a copy of your personal data, Correct inaccurate information, Request deletion (where no legal reason requires us to keep it), Receive your data in a portable format, Object to certain types of processing.

To exercise these rights, email our data protection contact address listed in the website footer.

Cookies and Security

Our site uses cookies: - Essential cookies are required for basic functions like logging in. - Analytics cookies help us understand site performance (e.g., which pages load slowly). - Marketing cookies track visits from ads; these require your consent.

You can manage cookie preferences through the banner that appears on your first visit or by adjusting your browser settings.

All data sent between your device and our servers is protected by TLS encryption. Access to your personal information is limited to staff who need it for their job, and all employees follow strict confidentiality policies.

If you have questions about how we handle your data, reach out using the contact method provided on the site.