Terms and Conditions

These terms explain how BitStarz works, what you agree to when you sign up, and the rules that apply to your account and gameplay. They cover responsible gambling tools, account management, privacy practices, and fair play expectations. Read them carefully.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money or solve financial problems. If you feel you might be losing control, take action early. BitStarz offers several tools to help you stay in charge:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can add to your account. - Loss limits: Restrict the total amount you can lose over a set period. - Session time limits: Choose how long you can play in one sitting. - Reality checks: Get pop-up reminders showing how long you’ve been active. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. - Self-exclusion: Close your account for a minimum of six months.

You can adjust these settings in your account profile. Lowering a limit takes effect right away. Raising a limit requires a 24-hour waiting period to give you time to reconsider.

Signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling to escape stress. These are common and nothing to be ashamed of. But they do mean it’s time to reach out. Free, confidential support is available through the National Council on Problem Gambling (1-800-522-4700) and Gamblers Anonymous. Both offer counseling and peer support across the U.S.

Accounts are restricted to adults aged 18 and over. We verify age and identity during registration. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to prevent underage access.

Account and Gameplay Rules

Only one account per person is allowed. You must be physically located in a state where online casino gaming is legal at the time of play. False information during sign-up may result in account closure.

Before your first withdrawal, we’ll ask for documents to confirm your identity, address, and payment method. This is standard practice under anti-fraud and anti-money laundering rules. Deposits are usually instant; withdrawals may take 1-5 business days depending on the method.

Bonuses come with conditions. Most require you to wager the bonus amount a certain number of times before you can withdraw winnings. Not all games count equally toward this requirement. Slots typically do, while table games may contribute less or not at all. Bonuses expire if unused within the stated period, and there’s often a cap on how much you can cash out from bonus funds. Attempting to abuse bonus terms, such as opening multiple accounts or placing opposite bets to guarantee wins, will void your offer and may lead to forfeiture of funds.

Inactive accounts (no logins or activity for 12 months) may be closed after notice. We also monitor for unfair play, including collusion, use of bots, or fraudulent chargebacks. Such actions violate our terms and can result in account suspension.

If you have a complaint, contact our support team first. If unresolved, you may escalate it to your state gaming regulator.

We may update these terms occasionally. Significant changes will be posted on-site and, where required, notified via email. Continued use of the site means you accept the revised terms.

Privacy and Data Use

We collect personal data to run your account securely and legally. This includes:, Identity and contact details (for registration and communication), Payment information (to process deposits and withdrawals), Technical data like IP address and device type (to detect fraud and ensure fair play)

We process this data because it’s necessary to fulfill our contract with you, comply with legal obligations (like KYC and AML laws), and protect our legitimate interests in operating a safe platform. Your data is never sold.

We share information only with trusted partners: payment processors, identity verification services, and regulators. Always under strict confidentiality agreements. Records are kept for five years after account closure, as required by law.

You have rights under U.S. Privacy frameworks. You can request a copy of your data, correct inaccuracies, ask for deletion (where no legal reason prevents it), or object to certain uses. Submit requests through customer support.

Our site uses cookies. Essential cookies keep your session secure. Analytics cookies help us understand site performance (you can opt out). Marketing cookies track ads. We don’t use these without consent. Adjust preferences in your browser or via our cookie banner.

All data transmitted between your device and our servers is encrypted. Internal access is limited to authorized staff only.

Questions about data handling? Reach out to our privacy team through the contact options on the website.